Global ACI treats any complaints with the utmost concern and will deal with them expeditiously and in confidence.

In the first instance, complaints against a conformity assessment body should be lodged with that particular organisation. If the complainant is not satisfied that the investigating body’s complaints handling procedures were followed, the complainant has the right to refer the matter to the relevant accreditation body. If the complaint still cannot be resolved, then the complaint should be referred to the relevant Regional Cooperation Body, and then to Global ACI.

Anyone wishing to submit a complaint should do so by emailing the relevant details to the Global ACI Secretary together with any necessary documentation required to substantiate the complaint.

The Global ACI process for dealing with complaints is outlined in Global ACI MS-004 Procedures for Handling Disputes, Complaints, and Appeals, which can be downloaded here.